Should our florist or courier be unable to deliver the flowers to the recipient, they will leave a message card with details regarding the rescheduled delivery.
Same day delivery is an option for all days except Sundays. Deliveries are usually made between 8 am and 6 pm. If the flowers are delivered late by our florist or not on the specified date, we will refund the delivery fee as per our 100% satisfaction policy.
Next day flower deliveries are sent via courier and we are able to deliver Mon-Sun
We are not always able to guarantee a delivery day. We will, however, endeavour to deliver on the specified date because all flowers are sent via a 24-hour delivery service the day prior to the chosen date. Should a delivery not be made on the specified date, we are not able to offer a refund unless extra was paid to same day delivery. There are some exceptions and we ask you to refer to our 100% satisfaction guarantee. We offer delivery 7 days a week except for bank holidays. Any orders that are scheduled for delivery on a bank holiday may be delivered the following working day unless otherwise specified. Next day flowers are delivered via DPD and Royal Mail. Next day Sunday deliveries are made by DPD. The delivery of hampers and larger gifts might take an additional day in transit.
For more delivery information, see our Terms and Conditions Section 4 - Deliveries
Kindly provide as many details regarding the delivery address as possible (i.e. floor number or department) in order to ensure successful delivery. In certain cases, which are beyond our control, flowers might be delivered to somebody other than the recipient (i.e. receptionist). Our florists always endeavour to deliver the flowers to the specified recipient. Deliveries to hospitals can prove difficult since patients tend to move to different wards. Under such circumstances, a successful delivery cannot be guaranteed and for this reason we reserve the right to refuse a refund.
Kindly ensure that the recipient will be able to receive the delivery on the selected date. We request that you enter the most accurate delivery details by completing all the address fields. If you are not entirely sure of the postcode for the recipient, we are always happy to help. Simply contact our team. Please note that we are not liable for any extra delivery costs that are the result of failed deliveries. Ensure that you provide us with the correct delivery details. In the event that we are unable to deliver due to incorrect or incomplete details or if the delivery is refused we reserve the right to charge the full amount of the order in order to resend. Once dispatched, we are not able to change any delivery details. Courier delivered flowers might be delivered up to 9 pm on the specified date. Kindly note that I some areas of the UK, an extra day in transit might be required. Although this rarely happens, we are not able to offer refunds in such cases.
Please note that the distance selling regulation does not apply to plants and flowers due to the perishable nature of these goods. It does, however, apply to other gifts sold by us.