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FAQs

Delivery

Can I choose a specific delivery date? – Yes, by selecting the ‘Tracked Named Day Delivery’ for £2.95 service on products, this will ensure delivery for the intended date. We also offer an upgraded service of ‘Guaranteed Before 1pm Next day Delivery’ when purchased before 2pm for £8.99. Both options offer trackable delivery services and SMS updates. Please see our T&C’s (4-4.4 and 4.7) for full information.

*Please note that our ‘Free Standard Delivery’ service if orders are purchased before 10pm are delivered between 1-2 days of the chosen intended date and are non-trackable.

Can you deliver same day? – Unfortunately, are unable to offer same day delivery, deliveries can take place between 8am and 6pm. During busy peak periods, please allow for deliveries to be made outside of this time frame.

Can you select a specific time for delivery? - Unfortunately, are unable to offer a specific time slot for delivery, deliveries can take place between 8am and 6pm and are arranged by the couriers at their discretion. During busy peak periods, please allow for deliveries to be made outside of this time frame.

What happens if the recipient is not in when delivery is attempted? - Should our florist courier be unable to deliver the flowers to the recipient, they will leave a message card with details regarding the rescheduled delivery.

Do you deliver to hospitals? – Yes, we can deliver to hospitals, but please kindly check in advance that the hospital will allow fresh flowers to be delivered to the wards as they may have their own regulations in place regarding this procedure. Please see our T&C’s (4.5) for full information.

Ordering

Can I order from overseas? – Yes, you can order online with most credit/debit cards from around the world. All payments will be in UK pounds sterling and converted to your own currency at a rate set by the bank that issued your card.

Has my order been successful? – If your order has been successful you will receive an automated email from B&M Flowers containing your order number and confirming the order details.

How do I cancel or amend my order? –We are able to make changes to your order if we receive reasonable notice prior to dispatch. Please kindly contact us as soon as possible via telephone or email if you wish to cancel or amend your order. Please see our T&C’s (1.1, 1.2 and 3)

I have a promotional code, how do I use it? – After you have selected your product and clicked continue to ‘Add to Cart’ and you have entered all relevant delivery details you will find a box saying ‘Have a discount code?’ located under the message box. Here you can add your promotional code, please ensure to click ‘Apply’ to add this to your final total. The page should reload and show the discount in the basket.

Payment

Which cards do you accept? – We accept most credit/debit cards from around the world including Visa, Visa Debit, Mastercard, Mastercard Debit. We can also accept American Express, PayPal, Apple Pay and Google Pay payments.

Message

Can I include a message? – Yes, all orders include a free personal message and this can be entered at checkout. Please ensure to add your name to the card as this will not be automatically included. Message cards have a maximum of 200 characters (including spaces and punctuation).

Where will the message be located? – All messages will be included in the box with your flowers.

Can I place an anonymous order? – Yes, the only information sent with the gift is the personal message card, if no message is added or you choose to leave your name out this will be sent anonymously. As per GDPR guidelines, we do not pass on any other details to your recipient and we do not send an invoice or receipt with the order, you will just receive an email confirmation.

Our Flowers

Why do some flowers arrive still in bud? – This is to protect the flowers from potential damage in transit. Particular flowers (such as Lilies and Roses) are sent directly from our growers still in their bud stage, as well as damage prevention whilst in transit with our couriers, this is also beneficial to recipients as it ensures the flowers stay the freshest for longer.

How are the flowers packaged? - Our flowers are wrapped as a bouquet and then carefully packaged in a specially designed box. Each bouquet comes with an Aqua Pack/Liquid Gel that contains water and nutrients so the bouquet remains fresh during transit.

Can I create my own custom bouquet? – Unfortunately, we do not offer a bespoke custom bouquet service and unable to accommodate requests for specific colours or varieties of flowers. All products are arranged as shown on the website.

Contact

For fresh flower orders only

What is your telephone number? – Our UK Telephone: 0344 310 2263

What is your email address? – Our email is [email protected] (Mon-Fri 9am - 5pm)

What is your registered address? – B&M Flowers is operated by Prestige Gifting Limited G Mill Dean Clough Halifax HX3 5WD

Customer Services –

Our customer service team always aim to provide every customer with the best experience. Our team always aims to resolve enquiries quickly and efficiently. Our office hours are from 9 am to 5 pm Monday to Friday. Our office hours may extend during peak periods.

Can I be removed from your email mailing list?- If you wish to be removed from our email mailing list please email [email protected] or call 0344 310 2263. Alternatively, click on the ‘unsubscribe’ option at the bottom of the email you have received.

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