Privacy Policy

Who Are We

At B&M Flowers operated by Prestige Gifting Limited, we are dedicated to preserving the privacy of all of our website visitors. We care about protecting your data. Please, read the following privacy policy in order to understand how we use the information you provide to us and how we protect this data. This consent may be withdrawn at any time by emailing us at privacy@bmflowers.co.uk or by calling 0344 310 2263. Any information that is gathered by or provided to B&M Flowers operated by Prestige Gifting Limited is controlled by B&M Flowers operated by Prestige Gifting Limited, E Mill, Dean Clough Mills, HX3 5AX.

Legal Basis

All information is used by us to process orders, for the delivery or products and services, process payments and transactions, to keep customers updated regarding their order status, progress, products, services, promotional offers, update customer records, maintain customer accounts with us, display content like birthday reminders, customer reviews, and to recommend offers and services that might be of interest to the customer.

LEGITIMATE INTERESTS

In addition, we also use the information provided to improve our services and to prevent or detect fraud or any abuses of our website, and enable third parties to carry out logistical, technical, and other functions on our behalf. Non-contracting third-party processors, a local florist, for instance, undertake to lawfully protect any information passed and they are instructed that data passed for the purposes of processing of your order should be deleted within 30 days. With your consent, you consent to the collection, use, and transfer of the information you provide under the terms of this policy for the purposes of processing your order and marketing.

INFORMATION THAT WE COLLECT FROM YOU

When you visit our website, register, or place an order for products or services, you may be requested to provide certain information about yourself. This information includes but is not necessarily limited to your name, billing details, the name of the recipient, and the address of the recipient. Please, note that we do not store any financial details.

In addition, we may collect information regarding your usage of our website and information about you from messages posted by you to the website, e-mail correspondence, and any letters from you to us. Telephone calls are recorded for the purposes of training and monitoring. In order to access the data that we collect or to withdraw your consent, kindly email privacy@bmflowers.co.uk or call 0344 310 2263. We retain essential information in order to execute this contract and we remove all information for which we require consent and processing where lawful purposes are required. Once the data is no longer needed for this purpose, the information is removed. Please contact us via email at privacy@bmflowers.co.uk or phone 0344 310 2263 if you have any further questions or concerns.

TYPES OF INFORMATION WE GATHER

We gather information from you via our websites or that is provided by you in any other way, either via telephone or post. Automatic information is stored, our sites use cookies, and we obtain information when our website is accessed by your browser. Email communications are used to help us market specific offers only and useful information. We also receive a confirmation when you open emails from B&M Flowers operated by Prestige Gifting Limited.

CO-BRANDED OFFERS

With positive consent, we might offer co-branded or joint services and products.

USE OF YOUR INFORMATION

We do not sell your information to any third party. Your information enables us to provide you with access to all parts of our website and the supply of goods and services you have requested. This information also helps us bill you and contact you when necessary regarding your orders. We only use and analyse this information so that we are able to offer support, improve our services, and develop our business. We may use your information, in particular, to contact you for your opinions on our services and to provide notification regarding important changes, website developments, or developments to our services. In addition, where you have provided consent, we may use your information to inform you via email about other services and products offered by us that might be of interest to you. Should you change your mind about being contacted in the future, kindly let us know.

Your data is retained by us for a minimum of 12 months from time of consent. However, it will only be retained for as long as needed. We work with affiliate companies like third-party suppliers for the purposes of fulfilling your order and performing functions on our behalf both internationally and European based.

We will use your data for re-marketing to serve personalised ads

PROTECTION AT B&M Flowers OPERATED BY PRESTIGE GIFTING LIMITED

We release information as deemed necessary in order to comply with the law, to protect our terms and conditions, and the safety and property of B&M Flowers operated by Prestige Gifting Limited. With your consent, you will also receive notifications when any of your information might be shared with a third party and you will have the option to choose not to have this information shared if you wish.

DISCLOSURE OF YOUR INFORMATION

Information provided to us by you may be accessed by or given to third parties. Some of whom might be located outside the European Economic Area who act for us for the purposes detailed in this policy or for purposes approved by you. Those parties process the information, fulfil and deliver orders, process credit card transactions, and provide support and services on behalf of us. We may also pass on aggregate information regarding the use of our website to third parties. However, this will not include information that can be used to identify you. Where you have consented to provide us with your details, we may allow other companies within our group to contact you occasionally regarding services and products that might be of interest to you. For instance, you might receive a delivery update from one of our courier providers. They might contact you via e-mail. Should you change your mind about receiving correspondence from these companies in the future, please contact us by emailing privacy@bmflowers.co.uk or call 0344 310 2263.

Finally, should our business enter into a joint venture with, is sold to, or merges with another business entity, your information might be disclosed to our new business partners or owners. Countries outside the European Economic Area don't always have strong laws regarding data protection. However, we always take the necessary steps to ensure that your data is used by third parties in accordance with this policy. We are also committed to due diligence processes prior to the engagement with such parties. Unless required by law, we will not otherwise sell, share, or distribute any of the information you provide to us without your consent.

COOKIES

Cookies are small quantities of information which we store on your computer or device. Our systems issue cookies to your computer or device when you access our site. These cookies make it possible for our users to log on to and use our site during future visits. These cookies also allow us to monitor traffic to our website and personalise the content of the site to suit the needs of the user. You can set up your computer to reject cookies by following the proper instructions. These instructions can be found at www.aboutcookies.org. Should you choose to reject cookies, you will not be able to enjoy the use of certain features on our websites. Should you choose not to receive cookies in the future, kindly let us know by emailing privacy@bmflowers.co.uk or call 0344 310 2263.

SECURITY AND DATA RETENTION

We employ the necessary security measures to protect your information from being accessed by unauthorised persons and against unlawful processing, destruction, accidental loss, and damage. We retain your information for a reasonable period or as long as required by law. We use SSL software which encrypts your information, maintaining electronic safeguards regarding the collection. Your data is retained for a minimum of 12 months from consent. Order history and information is retained until a request is made to remove this information. You may request the removal of this data by emailing privacy@bmflowers.co.uk or calling 0344 310 2263.

ACCESSING AND UPDATING

You are entitled to view the information retained about you and you may request us to make any necessary changes to ensure that all details are accurate and up to date. Should you wish to do so, kindly contact us at privacy@bmflowers.co.uk. No fee is applicable for initial requests. By law, we are entitled to charge a fee of £10 in order to cover the costs of providing you with details of the information held about you.

CHILDREN

B&M Flowers operated by Prestige Gifting Limited will not sell any products for purchase by children (under the age of 16). All children’s products are purchased by adults. Personal data processing of a child shall will lawful where the child is at least 16 years old. If the child is under the age of 16 years, processing of such data shall only be lawful if consent is provided by the holder of parental responsibility.

CHANGES TO OUR PRIVACY POLICY

Should any changes be made to our privacy policy in the future, this will be posted to our website. In addition, where appropriate, e-mail notifications will be sent.

YOUR RIGHTS

You are entitled to request copies of your personal details held by B&M Flowers operated by Prestige Gifting Limited Right of access: you have the right to request a copy of data that we hold about you. Right of rectification: you have the right to correct any data that we hold about you that is incomplete or inaccurate. Right to be forgotten: under certain circumstances, you may ask for the data we hold about you to be removed and erased from our records. Right to restriction of processing: under certain circumstances, you have the right to restrict processing. Right of portability: you have the right to have the data we hold about you sent or transferred to another organisation. Right to object: you have the right to object to certain types of processing. For example, direct marketing. Right to object to automated processing (including profiling): you also have the right to be subject to any legal effects of automated profiling or processing.

RIGHT TO JUDICIAL REVIEW

Should B&M Flowers operated by Prestige Gifting Limited refuse your request under rights of access, you will be provided with a reason as to why. You have the right to complain as detailed below.

There might be certain instances where these rights are limited. Should you require further information on these rights, kindly email privacy@bmflowers.co.uk or call 0344 310 2263. You can also contact our data protection officer in writing at:

Data Protection Officer B&M Flowers operated by Prestige Gifting Limited
E Mill
Dean Clough
West Yorkshire
HX3 5AX

All requests will receive a response within 7 working days of receipt of the request. We might ask for your personal details in order to locate the details, we hold about you. If you are not happy with the response you receive, you may complain to the Information Commissioner’s Office (ICO). You will find details on how to do so at www.ico.org.uk

CONTACT

All queries, comments, and requests relating to our use of your details are welcomed. Such correspondence should be addressed to privacy@bmflowers.co.uk or call 0344 310 2263.

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